What Happens If My Care Partner Cancels

What Happens If My Care Partner Cancels

We understand that from time to time, Care Partners may need to cancel a shift due to illness, emergencies, or personal obligations. LIVEWELL is here to help you navigate these situations with as little disruption as possible.

If You Have a Family-Selected Care Partner

If your Care Partner is a family member or trusted individual you selected:

  • They are responsible for notifying you directly if they are unable to attend a scheduled shift

  • You or the Care Partner should then submit a Support Ticket at www.lwhcare.com to let the LIVEWELL team know the shift was canceled or missed and if/when the shift will be rescheduled

  • If ongoing support is impacted, our team can assist with guidance, backup planning, or adding an additional care partner to your file

If You Have an Agency-Selected Provider

If your care partner was placed with your family by LIVEWELL:

  • The care partner is instructed to notify our Staffing Team as soon as possible if they need to cancel

  • Our team will reach out to you to confirm the change and determine next steps

  • We may offer a substitute provider, if one is available, or work with you to reschedule the shift

If this happens repeatedly or disrupts your support, we will work with you to find a more reliable match.

What You Can Do

  • Stay in communication with our team — the sooner we know about a cancellation, the better we can help

  • Use the Support Ticket form at www.lwhcare.com to report issues, request a change, or ask about backup options

  • Let us know if your care needs are time-sensitive so we can prioritize your support

Need Immediate Help?

If your Agency Selected Care Partner cancels last-minute and you need to speak with someone, please call us at (626) 414-6554 during business hours: 9am to 5pm, Monday through Friday.


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