(When It’s Time for a Change)

At LIVEWELL, we know that the right care relationship is essential. If something isn’t working — whether it’s a family-selected or agency-selected provider — we’re here to support you through a smooth transition without judgment or penalty.

If You’re No Longer Comfortable with Your Care Partner

You have the right to:

• End services with your current provider
  
  

• Request a replacement (if using an agency-selected Care Partner)
  
  

• Pause services temporarily until a new plan is in place
  
  

We understand that dynamics can shift, and it’s okay to speak up if things feel off.

What to Do Next

Please submit a Support Ticket at www.lwhcare.com under the Family Support section. In your message, let us know:

• That you’d like to discontinue care with your current provider
  
  

• Whether you’re seeking a replacement or wish to pause services for now
  
  

• Any context you’re comfortable sharing (this helps us serve you better)
  
  

We will never retaliate or penalize families for voicing concerns.

If Your Care Partner Is a Family Member

It can feel especially hard to make a change when your provider is a relative or friend. Please know:

• You are not obligated to continue care if it’s not working
  
  

• Our team can step in with neutral communication and help coordinate a respectful offboarding
  
  

• Let us know if you have a replacement in mind or we can begin searching for an agency-based provider if desired
  
  

Questions?

Our team is always here to support you. Submit a ticket anytime or give us a call if you’d prefer to speak directly. We’re committed to helping you receive care that feels safe, supportive, and right for your family.