Establishing a strong, respectful relationship with your Care Partner sets the tone for successful in-home support. Whether your provider is a trusted family member or an agency-selected Care Partner, creating clear expectations and a collaborative environment helps everyone — especially your loved one.
Share your child’s routines, preferences, strengths, and support needs upfront
Be clear about household rules, boundaries, and any cultural or safety considerations
Provide regular feedback — both positive and constructive — in a respectful manner
Don’t assume your Care Partner knows everything; ongoing communication helps prevent misunderstandings
Care Partners are trained to assist with non-medical daily living tasks, not to perform skilled medical care
Avoid assigning duties outside the scope of their role (e.g., caring for siblings, deep cleaning, etc.)
Trust the Care Partner to carry out the responsibilities they were trained for, while staying within LIVEWELL guidelines
Try to maintain consistent start and end times for shifts
Let the Care Partner know in advance about changes in schedule, school closures, or appointments
Structure helps the care partner — and your child — feel more confident and supported
Treat the Care Partner as a valued member of your child’s support team
Acknowledge their efforts and contributions
Approach challenges as partners — LIVEWELL is here to help mediate if issues arise
Submit schedule changes or requests for additional hours through the LIVEWELL Support Ticket system
Reach out to our team if you have questions or need clarification
If something doesn’t feel right or if expectations aren’t being met, don’t hesitate to reach out:
We can coach, mediate, or rematch Care Partners as needed
You’re never expected to manage concerns on your own — we’re here to support you
Submit a support ticket at www.lwhcare.com or call us at (310) 776–7091 if you’d like assistance, clarification, or guidance at any time.