At LIVEWELL, we value your trust and are committed to ensuring the safety, professionalism, and effectiveness of every care partnership. If you have any concerns about your Care Partner’s conduct, performance, or fit within your home, we’re here to support you.

What Kind of Concerns Should I Report?

Please notify us if you notice:

• Missed shifts or repeated tardiness
  
  

• Inattentiveness or lack of engagement with your child
  
  

• Unprofessional behavior (e.g., inappropriate language, dress, or phone use)
  
  

• Not following the care plan or your instructions
  
  

• Boundary concerns (e.g., oversharing personal info or requesting favors)
  
  

• Anything that makes you or your child uncomfortable

How to Report a Concern

We make it easy to speak up — your feedback is always welcomed and confidential.

1. Submit a Support Ticket
   Go to www.lwhcare.com
   Click Submit a Support Ticket
   
   

2. Call Our Team
   If the concern feels urgent or you're more comfortable speaking with someone, you can also call us directly at (626)414-6554.

What Happens Next?

Once your concern is received:

• A member of our management team will review and follow up within 2 business days
  
  

• We may reach out to clarify the situation or collect more details
  
  

• Depending on the nature of the concern, we will coach, retrain, or reassign the Care Partner
  
  

• If the fit is no longer appropriate, we’ll support you in identifying a new provider

Our Promise

You won’t be left alone to manage a challenging situation. Our role is to advocate for both families and Care Partners, and our top priority is the well-being of your loved one.

Your feedback is the key to maintaining excellent care — please don’t hesitate to reach out.