At LIVEWELL, we value the meaningful relationships that can grow between families and Care Partners. That said, this is a professional care relationship, and it’s important to maintain healthy boundaries to protect both your family and the Care Partner — and to preserve the integrity of care.
Treat your Care Partner with kindness and respect
Communicate clearly about expectations for each shift
Share information that helps your child receive better care (e.g., routines, preferences, communication tips)
Respect their time by sticking to scheduled hours
Contact LIVEWELL for changes, support needs, or concerns
Even if your care partner is warm, caring, or feels “like family,” the following actions are not appropriate in a professional caregiving relationship:
Asking about their personal life (relationships, finances, family issues, etc.)
Inviting them to family gatherings or holidays
Asking them to stay after their shift “just to hang out”
Treating them as a babysitter or expecting them to supervise siblings
Relying on them to be available outside of scheduled hours
Assigning tasks unrelated to the client or outside their scope (e.g., running errands for the parent)
These situations can unintentionally create pressure or discomfort for the Care Partner and blur the lines of professionalism.
Maintaining clear boundaries helps:
Protect the comfort and privacy of both the Care Partner and your family
Promote consistency, fairness, and accountability
Prevent misunderstandings or situations that could impact services or payroll
Ensure care remains focused on your child’s needs, not personal dynamics
Use LIVEWELL as the go-to for questions, support, or staffing issues — not the Care Partner directly
Avoid texting or calling Care Partners outside of shift-related updates
Keep conversations focused on your child’s care
If you feel unsure whether a request is appropriate, ask LIVEWELL first
If you're ever unsure about a situation or want help navigating expectations, reach out to the LIVEWELL team.