If your family has requested an agency-selected provider through LIVEWELL, our team will guide you through a streamlined onboarding process to ensure care begins as soon as possible — with a provider who is qualified, background-checked, and trained to meet your child or loved one’s needs.

Step 1: Referral Received

Once your Service Coordinator sends a referral to LIVEWELL, our team will:

• Review the request
  
  

• Confirm the type of service (Respite or Personal Attendant)
  
  

• Contact you to gather additional preferences, availability, and care needs
  
  

This helps us begin identifying the right provider for your household.

Step 2: Provider Matching

Our Staffing Team will search for a qualified provider based on:

• Your family’s preferred schedule
  
  

• Your location
  
  

• Any language, gender, or cultural preferences
  
  

• Behavioral or skill-based support needs
  
  

We aim to introduce providers who are a strong match, both professionally and personally.

Step 3: Meet and Greet

Before services begin, your family will have the opportunity to meet and greet the provider.
This gives both you and the Care Partner a chance to:

• Ask questions
  
  

• Share your expectations
  
  

• Ensure comfort and compatibility
  
  

If it’s a good match for both parties, we will notify your Service Coordinator to begin the authorization process. Once authorization is received, services may begin.

If it’s not a good match, that’s okay — our team will continue to identify and present other available and appropriate candidates until the right fit is found.

Step 4: Start of Services

Once authorized, the Care Partner will begin services based on the agreed-upon schedule. At this stage:

• The provider will clock in/out using EVV (WellSky App or Telephony)
  
  

• You’ll receive ongoing support from our Care Team
  
  

• We’ll check in to ensure satisfaction and continuity of care

Ongoing Support

If your needs change or the provider is not the right fit after services begin, you can:

• Submit a Support Ticket at www.lwhcare.com
  
  

• Or call us directly to request adjustments or a reassignment
  
  

Questions?

If you're waiting for placement or need an update, please contact the LIVEWELL Staffing Team at (626) 414-6554 or submit a support ticket through our website.