If you’d like to hire a trusted family member or friend to support your child through LIVEWELL, we can guide you through the steps. This arrangement is called a Family-Selected Care Partner, and it allows parents and guardians to choose someone they know and trust to provide care.

Step 1: Request Services Through Your Regional Center

If you haven’t already:

• Contact your child’s Service Coordinator at your local Regional Center
  
  

• Let them know you would like to hire a family-selected provider for respite or personal attendant services
  
  

• Ask them to send a referral to LIVEWELL Home Care as your chosen vendor
  
  

Once the referral is received, we’ll begin the onboarding process with you and the individual you'd like to hire.

Step 2: Have the Care Partner Complete the Requirements

For Personal Attendant Services, the Care Partner must:

• Complete the LIVEWELL Application Packet
  
  

• Submit identification and eligibility-to-work documents (I-9 verification)
  
  

For Respite Services, the Care Partner must:

• Complete the LIVEWELL Application Packet
  
  

• Submit identification and eligibility-to-work documents
  
  

• Provide a valid CPR card
  
  

• Provide proof of a recent TB test
  
  

• Complete Mandated Reporter Training
  
  

Once these steps are complete, our team will continue processing the file, including—but not limited to—background clearances and reference checks.

Step 3: Start of Services

Once authorized, the Care Partner will begin services based on the agreed upon schedule. At this stage:

• The provider will submit their timesheet and begin to clock in/out using EVV (WellSky App or Telephony)
  
  

• You’ll receive access to the Family Room Portal view the Care Partner’s schedule, hours submitted, and remaining authorized hours

Need Help?

If you’d like help getting started or want to speak with someone directly, please call us at (310) 776–7091 or submit a support ticket at www.lwhcare.com.