As the parent or guardian of a loved one receiving services through LIVEWELL, your role is vital to ensuring a successful, respectful, and consistent care experience. Whether your care partner is a trusted family member or an agency-placed provider, your partnership with LIVEWELL helps us maintain safe, high-quality care in the home.
Share important details about your child’s needs, preferences, routines, and goals
Inform LIVEWELL of any schedule changes, provider concerns, or updates that may affect care
Respond to communication from our Care or Staffing Team as needed
Help establish a reliable routine for your child and their care partner
Set expectations around punctuality, duties, and any house-specific norms
Observe the quality of care being provided
Ensure your child is safe, comfortable, and respected
Let LIVEWELL know if any concerns arise about performance, professionalism, or boundaries
Treat Care Partners with respect and appreciation
Encourage open dialogue, especially in the beginning of the care relationship
No. Parents or guardians are not required to be present during approved shifts unless otherwise specified in your child’s plan or care arrangement. However, you should always be reachable in case of questions, emergencies, or care-related needs.
Care Partners may not supervise siblings or other children who are not enrolled Regional Center clients
Shifts must stay within the client’s authorized care hours
Any schedule changes or concerns must be submitted to LIVEWELL for documentation and support
If you ever have questions about your role, your Care Partner’s responsibilities, or how to navigate any challenges, please reach out.
Submit a support ticket at www.lwhcare.com or call the LIVEWELL team directly.