We understand that navigating support can sometimes be confusing. Families often wonder what responsibilities fall under their Regional Center Service Coordinator (SC) versus what is handled by LIVEWELL. This guide will help clarify each role so your questions and requests are directed efficiently.

Your Service Coordinator (SC) – Regional Center Staff

Your SC is your main point of contact for Regional Center services. Their role includes:

• Developing and updating your Individual Program Plan (IPP)
  
  

• Authorizing hours for services like Respite and Personal Assistance
  
  

• Requesting new or additional services
  
  

• Connecting you to vendors (like LIVEWELL) who can provide those services
  
  

• Approving schedule increases or changes in your care plan
  
  

If you need more hours, want to update your IPP, or add new services, your SC is the right person to contact.

LIVEWELL – Your Service Provider

LIVEWELL is a non-medical home care agency and an authorized vendor through your Regional Center. Once services are authorized, LIVEWELL supports you by:

• Helping you start services or onboard a family member as a provider
  
  

• Matching and assigning agency-selected Care Partners
  
  

• Scheduling shifts for agency providers
  
  

• Providing support and training for Care Partners
  
  

• Maintaining compliance, timesheet review, and EVV tracking

If your service has already been authorized, and you need help with a schedule change, a new care partner, or timesheet issues — LIVEWELL is your best contact.

Still Not Sure Who to Ask?

Reach out to us first! We’re happy to help direct your request or provide the information you need. Submit a Support Ticket anytime at www.lwhcare.com.