How Do I Request a Schedule Change

How Do I Request a Schedule Change

Whether you’re a Family-Selected Provider or an Agency-Selected Provider, schedule changes should be submitted through the process outlined below to ensure proper documentation, coordination, and compliance.

For Family-Selected Providers (Parent-Hired Caregivers)

If you're a family member or trusted individual chosen by the parent/guardian:

To request a:

  • New shift

  • Change to an existing shift

  • Cancellation of a shift

Submit your Schedule Adjustment request at:
 www.lwhcare.com → Submit a Support Ticket

In the ticket:

  • Select “Make a Schedule Adjustment” as your request type

  • Indicate whether it’s a new shift, modification (adjusting date/time), or cancellation

  • Enter the client’s name

  • Enter the care partner’s name and contact information

  • Provide the exact dates and times you are requesting

  • Include any additional details (e.g., reason for change, adjusted routines)

The LIVEWELL Care Team will review your request and follow up if more information is needed.

For Agency-Selected Providers (LIVEWELL-Placed Caregivers)

If you were placed with a client through LIVEWELL’s Staffing Team:

To request a:

  • New shift

  • Coverage adjustment

  • Change to your assigned schedule

  • Cancellation due to illness, travel, or emergency

Submit your request at:
 www.lwhcare.com → Submit a Support Ticket

In the ticket:

  • Select “Agency Provider” as your role

  • Enter the client’s name

  • Provide the proposed dates, start/end times, and reason for the change

  • Give as much advance notice as possible

The Staffing Team will coordinate with the family and care team to confirm next steps.

When to Submit

We ask that all schedule changes be submitted:

  • At least 48 hours in advance, when possible

  • As soon as possible for emergencies or last-minute cancellations

For Agency-Selected Providers, any changes needed within 48 hours must also be communicated by phone to the Staffing Team in addition to submitting a support ticket.

Important Reminders

  • Shifts must be clocked in and out to remain compliant with EVV requirements

  • Shifts exceeding authorized hours will not be approved or paid

Need Help?

If you're unsure which team handles your schedule or need assistance with your request, please submit a support ticket at www.lwhcare.com or contact the LIVEWELL team directly by phone.

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