How Does Scheduling Work at LIVEWELL
At LIVEWELL, scheduling is family and client directed, meaning the care schedule is guided by the family’s preferences and the individual’s needs — not the agency.
The process varies slightly depending on how the Care Partner was selected:
For Family-Selected Providers (Parent-Hired Caregivers)
If you selected a Care Partner directly (e.g., a family member or trusted friend), the schedule:
It is created collaboratively between the family and the Care Partner.
Must be submitted to LIVEWELL via our online Time Sheet submission system:
lwhcare.com/timesheetCan be updated at any time by submitting a new Schedule Adjustment Support Ticket.
To submit or adjust your schedule, visit www.lwhcare.com and click "Submit a Support Ticket."
For Agency-Selected Providers (LIVEWELL-Placed Caregivers)
After an appropriate Care Partner is matched and placed by the LIVEWELL Staffing Team:
The Staffing Team will collaborate with the family to confirm the monthly schedule based on the client’s needs and the care partner’s availability.
Once confirmed, the schedule is entered into our system (WellSky), where you and your Care Partner(s) can view it and clock in/out.
If any schedule changes are needed (e.g., illness, travel, or emergency), submit a Support Ticket at www.lwhcare.com.
For changes within 48 hours, call the Staffing Team directly.
For families with varying schedules:
Please submit your upcoming schedule needs by the last week of each month so the Staffing Team can coordinate availability and finalize the schedule.
Requests received after that may result in your preferred Care Partner being unavailable.
Scheduling Best Practices (All Providers)
Do not exceed authorized hours.
Submit a Support Ticket for all schedule changes, cancellations, or updates.
Ensure care partners clock in/out using the approved EVV method.
Related Articles
How Can I View/Track My Care Partner's Schedule
LIVEWELL is committed to transparency and partnership. Families can view their Care Partner’s schedule, hours submitted, and remaining authorized hours through our secure Family Portal. What You Can Do in the Family Portal: Once your services are ...How Do I Request a Schedule Change
Whether you’re a Family-Selected Provider or an Agency-Selected Provider, schedule changes should be submitted through the process outlined below to ensure proper documentation, coordination, and compliance. For Family-Selected Providers ...How Do I Start Services with LIVEWELL
We’re here to support you every step of the way as you begin your journey with LIVEWELL. Whether you are new to care services or already connected to a Regional Center, our team is ready to help you access the support your family needs. Step 1: ...What Is the Role of the Service Coordinator vs. LIVEWELL?
We understand that navigating support can sometimes be confusing. Families often wonder what responsibilities fall under their Regional Center Service Coordinator (SC) versus what is handled by LIVEWELL. This guide will help clarify each role so your ...What Services Does LIVEWELL Provide
LIVEWELL Home Care provides non-medical in-home support services designed to promote independence, safety, and quality of life for individuals with developmental disabilities. We currently offer two main service types: 1. Personal Assistance Services ...