How Do I Clock In and Out with EVV

How Do I Clock In and Out with EVV

Two Easy Ways to Clock In and Out

1. WellSky Personal Care (Caregiver) App

2. Phone Check-In/Out (Telephony)

  • Dial (888) 810-5447 from your phone

  • Follow the voice prompts to log your shift times


Important Reminder

You must submit your timesheet first in order to see your schedule and clock in/out.
If your schedule is not visible in the EVV system, submit your monthly timesheet using the form at www.lwhcare.com/timesheet.



Having Trouble?

If you're having issues accessing the app or using the phone system, please submit a support ticket at www.lwhcare.com or call our office directly for assistance.


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